Refunds & Cancellation

Subscriptions are billed per academic term or per year depending on the plan the school chooses. Each invoice states the period it covers and its due date.

Many schools pay by cash, cheque or bank transfer. Those payments are recorded against the invoice in the platform once received, so the school always has a visible payment history even when no online transaction took place.

A school can cancel at any time by writing to us or raising a support ticket. Access continues until the end of the period already paid for; we do not cut off a running term. Before the account closes, the school should export its records.

• Duplicate or incorrect charge — refunded in full once verified.
• Prolonged service failure caused by us — a pro-rated credit or refund for the affected days.
• Mid-period cancellation by the school — the remaining part of a paid period is not normally refunded, though we will consider genuine hardship case by case.
• Setup, migration and training charges — non-refundable once the work has been delivered.

Approved refunds are returned to the original payment method, or by bank transfer for offline payments, usually within 7–14 working days.

Send the school name, invoice number and reason through the contact page or the in-app support module. We respond to billing requests within 3 working days.